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Customer Service

How we work

Ordering is easy with &klevering.
Take your time to look around for something you like. Look for certain products with our easy-to-use search engine or view them by brand. It is possible to add products to a so called whislist, but you can also order them directly by clicking on ‘order’.


The payment can be done by means of iDeal (safe online payments in your own online bank environment, only for the Dutch market), with a credit card ( MasterCard or VISA ) or by bank transfer. Our international customers have the possibility to pay with MisterCash or GiroPay. The purchaser will pay the banking costs for international transfers. The invoice is send to you by e-mail once the order has been send.


Delivery / delivery time
All products are in stock unless otherwise is stated. In case you want to order bigger amounts of a certain product, please contact us to inform about our stock:

The delivery time for orders within the Netherlands is 1 or 2 working days. Orders made before 16.00 and paid with iDeal or credit card, will be send to you on the same day. PostNL does the deliveries for us within the Netherlands.

In case you have not received anything within 4 working days, please send us an e-mail so we can see by Track & Trace where your package is at. Orders for deliveries within Europe are processed immediately as well, but the delivery time will be between 2 and 7 working days, depending on the transport company. Orders outside of Europe will probably take 5 to 14 working days to get delivered. Shipments outside of Europe are being done by PostNL, UPS or DHL.


Shipping costs within the Netherlands
Shipping costs within the Netherlands for packages are € 4,95. For orders over € 75,- no additional shipping costs are being charged within the Netherlands. For standard mail we charge € 3,50 shipping costs.

Shipping costs abroad
We are always looking for the best prices for shipping abroad. The exact prices are shown at the end of your order.

Pick up in store
It is possible to have your order delivered free of charge at one of our stores in Amsterdam. A handy solution if you live in Amsterdam or planning on visiting Amsterdam. Keep in mind that it can take 2 to 3 days before your order will be ready.


Return service
In case you are not happy with your purchse, products can be returned within 10 days to:
Attn.: Returns
Asterdwarsweg 1
1031 HR Amsterdam
The Netherlands


After we have received the returns and checked the items, you will have the money returned to your bank account in 3 days ( for international orders 5-7 days).
The shipping costs for the returns are to be paid by the purchaser. Within The Netherlands the costs for sending back a parcel is normally € 6,75 by PostNL. It is advised to return more expensive products with insurance, because broken or damaged products will not be refunded. 
If you have gotten a gift from but it is not quite what you wanted, you can return the gift to the previously mentioned address. Please state that it was a gift and you will receive a coupon from us, which can be used to pick something else from our webshop.

Return in the stores
It is possible to return products in our stores as well. Bring the packing slip and the product to the store. You can immediately pick something else from the store. The stores will not refund you your money.


In case anything happened with your package during the shipment and the product is broken or damaged, please send us an e-mail (preferably with a picture of the damage) and we will solve the problem immediately. Please send the e-mail to:


Gift wrapping
As being &klevering, we are known for being the best place to get your home accessories and gifts so it makes sense that we would love to wrap your order as a gift. You can indicate this when completing your order. It is possible to add a text to accompany your gift. We will make this all into a nice gift.


Gift voucher
You do not know what to get somebody? Choose the easy way and order a gift voucher. The voucher will be send as a present by mail. The lucky one who receives this gift can use the code on the voucher to shop at


Tell us!
Do you miss certain products in our webshop? Have you got suggestions for improvement or are you just very happy with We would love to hear from you. Please mail us at


Our company details:

& Klevering Online BV
Asterdwarsweg 1
1031 HR Amsterdam
tel: 020 4636163

chamber of commercel: 55442587
VAT number: NL851714377B01
Iban: NL09 INGB 0652483356

Thank you for your interest in!



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